Metalcloak's Policy on Warranty & Customer Service

"Home of Fully Transferable, Lifetime Customer Service." - Matson



MetalCloak's Commitment...

Our Commitment is Simple -- we take care of our customers. Period. Every customer is unique and every situation is just as unique. However, we will strive to find a solution that truly takes care of you, our customer. If we can't do that, we have no reason to be in business.

Now for the fine print...

All MetalCloak products are warranted to be free of defects in material and workmanship for one year from the original purchase date. All products produced by MetalCloak are designed exclusively for off road applications and therefore do not have any warranty or guarantee of performance. No warranty or representation is made as to this products ability to protect the user from injury or death. The user assumes that risk. Because of the wide variety of applications of our products, the effectiveness, warranty and longevity of this equipment are directly related to the manner in which it is installed, used and/or maintained. The entire risk as to the quality and performance of these MetalCloak products is with the purchaser. Working on your vehicle can be a dangerous activity. If you are unsure of what you are doing, please leave mechanical or safety critical work to a skilled mechanic. We take no responsibility for how MetalCloak products are installed.

This warranty is non-transferable. MetalCloak's obligation under this warranty is limited to the repair or replacement of the defective parts only; at MetalCloak's discretion. Any costs associated with removal, installation, reinstallation, shipping charges, and incidental or consequential damages are excluded from this warranty. Additional exclusions include product finish, damage due to improperly installed products, damage due to abuse or neglect, products that have unauthorized modifications or alterations, products used in competition, damage due to accidents or other abnormal, excessive or improper use, bushings and other wear items.

Should be "Defects in material and workmanship" for MetalCloak 6Pak TM shocks, DuroflexTM Joints and all other suspension components do not include dented cylinders or bent rods caused by impact or abuse. Shock absorbers are considered a wear item; thus diminished dampening resistance is considered normal wear and is therefore not warrantable.


If you have any questions about our warranty or our commitment to you, our incredible customers, please call us at 916-631-8071 or use the Contact Us link above.